The implementation of tracking surveys is a process consisting of several steps. At the very beginning, you need to determine the purpose of the survey and the target groups to which the results will apply. Next, you need to come up with a survey methodology, which will take into account factors like the type of questions, survey frequency and sample size. Once the methodology is determined, the interview construction process follows, where at the very beginning you need to set up an interview structure and choose an appropriate rating scale. The next stage is the implementation of the interviews. It can be conducted either by telephone interview or in-person interview. Next, you need to perform statistical analysis of the data so that you can make a presentation of the survey results. This allows conclusions to be drawn from the data obtained, as well as directions for further action. The final stage in the implementation of the research is the preparation of a report with the results. The report should detail the results of the statistical analysis, as well as provide recommendations for the future.