The future of CATI surveys faces many challenges. As a research technique, CATI will need to demonstrate higher efficiency and flexibility in the future. Telephone surveys are expected to face increasing competition from other technologies, including online surveys and mobile techniques such as CAWI. According to the InsightMap report, of all survey methods, CATI achieved a coverage rate of 12% and CAWI surveys nearly 3 times as much, 28.4%. CATI surveys will also have to demonstrate higher efficiency and flexibility. CATI systems will gain in complexity, as well as the development of advanced features that will help conduct more reliable projects. In the context of the future of CATI research, it is also important to mention the increasing importance of qualitative research. Qualitative research is more demanding in terms of time and resources than quantitative research, but it is no less necessary to understand how and why people make the decisions addressed in a research project. In summary, the future of CATI research will require flexibility, efficiency and advanced technology.